1. Introduction
OnFlyGo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Account credentials
- Profile information (photo, bio)
- Payment and billing information
- Identity verification documents (for couriers)
- Location data (when using delivery tracking features)
Automatically Collected Information
When you use our Service, we automatically collect:
- Device information (type, operating system, unique identifiers)
- Log data (IP address, browser type, pages visited)
- Usage data (features used, interactions with the Service)
- Location data (with your permission)
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Connect couriers with delivery opportunities
- Enable real-time tracking of deliveries
- Send notifications about orders, updates, and promotions
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
4. Sharing of Information
We may share your information with:
- Other users: Couriers and companies can see relevant order and profile information
- Service providers: Third parties that help us operate our Service (payment processors, cloud hosting, analytics)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@onflygo.app
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@onflygo.app
- Website: https://onflygo.app
- Address: Colorado, USA